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Shipping & Returns

Dispatch

We are able to dispatch all orders made before 4pm on the same working day they are received. Our carriers collect each working day in the evening. Any orders made after this will be dispatched the next working day.

Free included 2nd Class/Economy Shipping for UK Orders

The free postage included on all our items is 2nd Class Standard Postage in the UK.

2nd Class Standard/Economy Postage approximately takes 4-8 working days to arrive in the UK.

Faster Shipping Options

Should you want a faster delivery method please ensure you upgrade and select a different delivery option at the Checkout.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up.

1st Class Standard Postage & 1st Class Recorded Postage (UK Only) approximately takes 3-5 Working Days to arrive in the UK.

Next Day Delivery

All orders made before 4pm on weekdays, paid for with Next Day delivery will be delivered across the UK the very next working day with Royal Mail or a Courier.

UK Postage Prices and Delivery Estimates

This table is based on the postage of an item within the UK that is no larger than: 45cm long, 35cm wide, 16cm deep with a max weight of 2kg. Please Note these are estimates and not guaranteed delivery times.

Delivery Service Delivery Estimate Approx. Price
Next Day Delivery Next Working Day £7
1st Class Recorded 3-5 Working Days £5
1st Class Standard 3-5 Working Days £3
2nd Class Recorded 5-8 Working Days £3.50
2nd Class Standard 5-8 Working Days Free

 

International Postage Prices and Delivery Estimates

This table is based on the postage of an item outside of the UK that is no larger than: 45cm long, 35cm wide, 16cm deep with a max weight of 2kg. Please Note these are estimates and not guaranteed delivery times. Orders outside the UK can often take longer due to customs although we know of orders taking as little as 2 Working Days please consider that the item is coming from the UK when you order.

Delivery Service Delivery Estimate Approx. Price
Courier 3-7 Working Days Quote Based
Economy Recorded 3-7 Working Days £9+
Economy Standard 8-10 Working Days £3-4

 

Shipping Destinations

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

Returns Policy

You may return most new, unopened items within 7 days of delivery for a full refund. We will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within 10 days of us receiving your return, however, in many cases you will receive a refund more quickly. This time period includes the time it takes us to process your return once we receive it back (3 to 5 business days), and the time it takes your bank to process our refund request (3 to 5 business days).

To get an RA (returns authorisation) number please get in contact with our customer services and they will issue you one:

** The RA number must clearly be written on the outside of your package **

Open Monday - Friday (9am - 5:30pm)

Email: support@ixium.co.uk
Tel: 0115 8716899

 

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